Outbound call centers typically run multiple campaigns for a variety of clients. The services vary. They may be doing cold calling to generate more leads. They can be following up and providing news ...

More than a year has passed since the Federal Communications Commission (FCC) ended its supplemental comment period aimed at providing guidance on the definition of an “automatic telephone dialing ...

The FCC allows for political campaigns to text potential voters without their permission, so long as they're not using 'auto-dialing technology.' Most campaigns have started using software, that makes ...

What Is the Best Dialer for My Call Center? Your email has been sent Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Discover the ideal dialing ...

The Federal Communications Commission (FCC) recently issued a Declaratory Ruling clarifying the definition of an autodialer. Exactly what constitutes an autodialer under the TCPA has been a burgeoning ...

California-based Five9 has released the latest version of its flagship on-demand Five9 Virtual Call Center Suite. And in this version the company has added Auto Dialer to its suite. Auto Dialer lets ...

INVESTIGATOR. BRIAN ROCHE HAS THE ANSWER. JUST ABOUT EVERYONE GETTING THEM THESE DAYS CALLS OR IN MANY CASES TEXT MESSAGES FROM POLITICAL CAMPAIGNS. AND WHILE CAMPAIGN CALLS, TEXTS ARE EXEMPT FROM THE ...

Though decided on April 1, the Supreme Court’s ruling in the case of Facebook v. Duguid et. al was no April Fools for those against the business practice of sending telemarketing text or phone ...