Rocket CRM Details Continued Development of Missed Call Text Back Functionality to Support Structured Business Communication

Los Angeles, California - January 12, 2026 - PRESSADVANTAGE - Rocket CRM has announced continued development and ...
Insurancenewsnet.com

Patent Issued for Systems and methods for automated call-handling and processing (USPTO 11792318): Allstate Insurance Company

“The operation of one call center (including both automated and live capabilities) for the benefit of one company in one industry does not remain static. Changes to a call center involving system ...
Becker's Hospital Review

St. Luke’s University Health Network to launch automated call system for scheduling COVID-19 vaccines

Bethlehem, Pa.-based St. Luke’s University Health Network is deploying a new automated scheduling system next week that will call individuals eligible for the COVID-19 vaccine and let them ...
CMS Wire

What Is Automatic Call Distribution (ACD)? A Complete Guide

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...
app.com

Rocket CRM Rolls Out Automated Missed Call Text-Back Feature to Transform Lead Engagement

Rocket CRM has announced the launch of an innovative communication tool designed to address missed customer interactions, further enhancing operational efficiency for businesses of all sizes. The ...