CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

As generative AI becomes more firmly entangled with each step in the customer journey, and we get more data on how customers feel about that, a new theme has emerged among vendors and analysts: the ...

Editor's note: We’re kicking off a three-part series from new CMSWire contributor Andrew Neff on the state (and speed) of voice AI. Part 1, launching today, sets the baseline: how far voice AI has ...

Jotform found its roots as an online form builder that gave businesses and entrepreneurs the ability to create well-designed surveys, questionnaires, registration forms, and much, much more. Since its ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

AI agents are the next level of business automation — smart digital assistants that don’t just talk the talk, but also walk the walk. This means that, unlike ChatGPT-style chatbots that simply answer ...

Jennifer Lee is Chief Operating Officer at Intradiem. She’s also a yogi, a mother and a tenacious advocate for women in technology. A few years ago, I experienced one of the most stressful moments of ...

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...