On June 29, Florida Governor DeSantis signed into law CS/SB 1120 which amends Florida law to impose new limits on the use of “automatic dialers.” The law is effective today, July 1. The new law ...

The return on investment is expected to only be a couple months for the new interactive automated call system for the Jamestown Board of Public Utilities. On Monday, the board passed a resolution to ...

A bill was recently introduced in the Oklahoma legislature that would impose new limits on the use of automated dialing systems. If enacted, the bill would become effective November 1, 2022. Titled ...

BALTIMORE (WBFF) — BGE is experiencing technical difficulties with its automated call line possibly leading to customers facing longer than usual waiting times or receiving a busy signal. The gas and ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Add Yahoo as a preferred source to see more of our stories on Google. Apr. 14—Camas-based financial management firm Fisher Investments has been hit with a class-action lawsuit alleging that the ...

Bethlehem, Pa.-based St. Luke’s University Health Network is deploying a new automated scheduling system next week that will call individuals eligible for the COVID-19 vaccine and let them ...