The customer is king, or so the old saying goes. It's a very popular claim in the CRM sector, which has moved from being the preserve of giants to a free-for-all. With market leader Siebel Systems ...

Microsoft confirmed on Thursday that it is bringing forward the launch date of its much-anticipated CRM 3.0 package, but won't talk about pricing until next month. "We finished our release of ...

Integrating CRM platforms with Azure services can transform how businesses manage customer relationships, streamline workflows, and gain timely insights. From boosting adoption with intuitive ...

Microsoft released the second version of its customer relationship management package, promising expanded language coverage and tighter links to its latest Office and server software products.

Microsoft released details of the long-awaited update to its customer relationship management software on Tuesday, adding a slew of new tools and making the system available via the on-demand ...

Partners wanting to host Microsoft CRM can now do so for $24.95 per user per month via a new Service Provider Licensing Agreement (SPLA) option. That price allows room for mark-up compared to ...

Salesforce and Microsoft are deepening their competition in AI-powered CRM, with both unveiling advancements in autonomous agents that aim to transform customer relationship management. Salesforce is ...

The CRM industry just got a little more competitive, as Microsoft and Adobe have announced a partnership aimed at launching a new CRM that will ideally compete with Salesforce down the road.

As first reported in CRN last summer, the company is working on a CRM server as well as basic CRM applications. (See story.) Microsoft CRM, as the product will be called, will be unveiled Tuesday, the ...

Remember the Outlook Business Contact Manager? That was Microsoft's attempt at introducing customer relationship management via contact management to its small business customers who used Office. That ...