While it awaits the verdict on whether its bid for PeopleSoft will be allowed to proceed, Oracle's applications division released the latest version of its sales and marketing CRM software. The ...

IMARC Group valued the worldwide sales force automation (SFA) software market at $8.4 billion in 2023 and expects it to reach $21 billion by 2032, growing at a compound annual rate of 10.4 percent.

It’s fair to say that most CRM platforms these days do not consist of a single operational construct but are in fact collections of integrated modules that utilize data and influence workflows in ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Tiago Paiva, CEO and founder of Talkdesk (Photo By Paul Chinn/The ...

Microsoft is taking the wraps off a new sales app on June 16 that it's branding as "Viva Sales." (More on the odd branding part of this later.) Viva Sales is a CRM "companion" app that is meant to ...

Microsoft Dynamics 365 is a Customer Relationship Management (CRM) software from the big tech firm used by millions of employees around the world. The platform can perform tasks for a variety of ...

Microsoft’s Viva Sales uses AI to make CRM smart and collaborative Your email has been sent When Microsoft first announced Viva, it wasn’t always clear how it was different from Teams. As more Viva ...

If a business thinks of itself as customer-centric, then shouldn't customer relations be the responsibility of everyone throughout the company, not just the sales team? That's the philosophy behind ...

Done.ai Group AB ("Done.ai") today announces the launch of Done CRM, the first module in the company's AI-driven platform, Done OS. The launch marks a key step in Done.ai's strategy to build an AI pow ...

A CRM (customer relationship management) is a single software platform that allows businesses to manage and monitor customer relationships with both current and potential customers. With a good CRM, ...