As digitization continues to gain pace in the life insurance industry, carriers are increasingly looking for new technologies that can improve their customer support and operational efficiency. One ...

New AI-powered chatbot helps insurance agencies capture leads 24/7, automate engagement, and boost conversions with smart automation Insurance agencies need more than just traffic; they need ...

Opinions expressed by Digital Journal contributors are their own. Efficiency in the insurance sector remains a challenge. Conventional approaches to handling customer queries, processing claims, and ...

The global insurance chatbot market has experienced such enormous growth since the advent of the COVID-19 pandemic that it’s expected to hit nearly $4.5 billion by 2032, according to a report by ...

To date, businesses have used artificial intelligence (AI) to enhance the customer journey in areas such as customer support and content creation. As a result, while customer communications platforms ...