Debunking the myth of "the customer comes first." ...

When leaders think of how to improve their customer's experience, they often associate this practice with retail or technology services that are digital-first, transactional businesses. While the need ...

The client intake process for law firms is one of the most important systems in any legal practice. It determines how ...

Dealing with tough clients is practically a rite of passage in freelancing, small business, or customer service. Complaints, impossible requests, and high-maintenance personalities can stretch ...

For over 15 years, I've heard therapists describe clients as resistant. I’ve heard it when a client doesn’t complete homework, avoids a topic, pushes back on a recommendation, cancels sessions, or ...

Not all clients are good for your business. Learn how to identify bad clients, minimize their impact and professionally fire them while protecting your team, finances and reputation. Bad clients can ...

Originations are the life blood of every law firm. Rainmakers are, therefore, critical and having a large book of business makes attorneys much more marketable. But as the saying goes, too much of a ...

Stop me if you heard this joke before: “Want to know two foolproof ways to get a good start to your day? Don’t step on the bathroom scale and don’t turn on the TV news.” Everyone has reasons to worry.

The desire to help may never be stronger than when a patient faces the upheaval of divorce. A client’s anxiety may naturally be high as they face so much change: When will they see their children?