Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

Comcast has the same relationship with its customers that most cable companies and Internet service providers have -- a sort of uncomfortable, mutual tolerance. In many ways, it's like a bad marriage ...

The latest reported Comcast customer service scandal reads like a bad joke in an ongoing tragicomedy: A man's house burns down on April Fools' Day, and attempts to cancel Comcast service at the ...

NEW YORK (CNNMoney) Comcast's lousy service has launched dozens of viral videos from livid customers. Now the company says it's taking steps to improve things.But it might be awhile before people ...

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