Back by popular demand is the assay I wrote about the “oppositional conversational style.” This post really seems to strike a chord with people. Which surprised, me at first, because when I identified ...

Although this term sounds simple, it’s not. Conversational style isn’t something extra, like frosting on a cake. It’s the very stuff from which the communication cake is made. We say what we mean, but ...

Add Yahoo as a preferred source to see more of our stories on Google. A healthy conversation has a natural rhythm, a give-and-take in which both people feel heard, understood and valued. But with some ...