The simplest way to succeed in any business is to know your customers, their needs, and how best to meet them. Connecting and engaging with your customers is easier when you know their interests.

I’ve been digging into customer service books over the past couple years, and it never ceases to amaze me how many companies just don’t get customer service right. And just how easy it is to get right ...

With Adobe Dreamweaver you can build Web forms visually without needing to know complicated code. When you build a form in Dreamweaver, you can link it to a database with stored information, which can ...