SPLICE Software, an award--winning provider of AI--powered customer engagement and omnichannel communications solutions, marked a landmark year of growth in 2025, driven by enterprise--grade ...

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I recently shared that I saw Twilio (TWLO) as something akin to a mini-Microsoft (a micro-Microsoft, if you will), but within the customer engagement management industry instead of the productivity ...

Growing a brand presence requires understanding the customer and putting their needs first. Customer advocacy transforms customers into brand advocates willing to vouch for and promote products and ...

Astrik unveiled Chattrik, Pakistan’s first AI‑enabled live chat solution developed entirely by local talent, marking a major milestone for the country’s ...

MINNEAPOLIS--(BUSINESS WIRE)--Total Expert, the FinServ leader in customer engagement software, today announced its 2025 Winter Platform Release, introducing Rate Enrichment Data as the latest ...

The fifth annual Khoros customer awards celebrate companies that deliver exceptional customer experiences through the use of brand-owned communities, modern digital channels and AI. AUSTIN, ...

In addition to this acquisition, Maulik Datanwala has joined Message Broadcast as CEO Skadden, Arps, Slate, Meagher & Flom LLP and Schjødt served as legal counsel to OceanSound while Kirkland & Ellis ...

In 2023, Sendinblue became Brevo to reflect the Company's evolution while staying true to its mission: empowering millions of companies to build stronger relationships with their customers. Originally ...