In software engineering, professionals often use agile software development and continuous integration methodologies in order to improve efficiency. That being said, the product team also needs to pay ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Software quality is a strange animal — nobody really cares about it until it’s missing. But as soon as there’s an incident that can be traced back to a software malfunction, it suddenly becomes ...