As artificial intelligence (AI) systems have gained steam in 2023, so have business efforts to implement them into their day-to-day operations. Many companies are feeling pressure to adapt, as the ...

Small-business owners can maintain their customer bases and increase sales by creating proactive customer service plans to keep buyers happy. Just because you're not receiving complaints or returns ...

OVERLAND PARK, Kan.--(BUSINESS WIRE)--Black & Veatch’s Management Consulting business announced today that two client projects in Maryland and Canada were awarded coveted 2020 CS Week recognition, ...

Opinions expressed by Entrepreneur contributors are their own. Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...