Americans have become increasingly aware of the need for energy efficiency at home, at work and in between—especially during peak periods. With that awareness has come a growing willingness for energy ...

– Sunovion’s patient support program is recognized four years in a row by J.D. Power for providing an outstanding customer service experience – MARLBOROUGH, Mass.--(BUSINESS WIRE)--Sunovion ...

Opinions expressed by Entrepreneur contributors are their own. Economic headwinds and changing customer expectations after the pandemic have caused many CEOs to scratch their heads about how to get ...

The case for investing in customer experience is irrefutable. Many statistics, including 50 listed in a Forbes article, prove this fact. Among these statistics is one showing that "companies that lead ...

Opinions expressed by Entrepreneur contributors are their own. Customer loyalty is the holy grail of a high return on your investment. However, many people tend to think and invest more in customer ...

Mention customer service and most people conjure up an image of “that place you call when you have a problem.” For decades, that’s exactly what customer service has been for most companies—a function ...

This story has been corrected. The Longview Police Department has launched a program aimed at improving its customer service. Acting Police Chief Anthony Boone presented the plan, which uses text ...