When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

Customer satisfaction with U.S. federal government services jumped 2.9% to a score of 68.2 out of 100 this year, according to the American Customer Satisfaction Index Federal Government Report 2023.

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. According to Capterra, a division of Gartner, in the past ...

This Is the Best (and Worst!) Airline in the U.S. New Study: This Is the Most Reliable Airline in the U.S. for 2025 New Study: These Are the Safest Airlines in the U.S. These States Have the Most ...

Three businesses along the East Coast received consecutive Talk Awards for their award-winning customer service.

Three businesses in California were honored by City Beat News for providing outstanding customer service, all of them ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

When it comes to customer satisfaction, COVID-19 raised the stakes, with consumers quickly becoming accustomed to having retailers and other service providers respond to their needs as rapidly as ...

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...