Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

AGOURA HILLS, Calif.--(BUSINESS WIRE)--TouchCommerce, the innovative leader in omni-channel customer engagement solutions for market leading brands, today announced its newest product, TouchAssist, ...

Swedish retail bank Swedbank has employed an automated virtual assistant to improve services for online customers. Developed by US-based Nuance Communications, the assistant, Nuance Nina, answers ...

COLUMBUS, Ohio--(BUSINESS WIRE)--Astute is announcing the release of Email Virtual Assistant, or EVA, a new automated customer service tool that processes inbound emails and writes highly accurate ...

When the phone rings at a busy mom and pop shop, the employee behind the counter faces a dilemma: help the customer in front of them or the one on the line? For many small and medium-sized businesses ...

There will always be a need for a real human’s presence in customer service, but with the rise of AI comes the glaring reality that many things can be accomplished through the implementation of an ...

Insider Intelligence publishes thousands of research reports, charts, and forecasts on the Connectivity & Tech industry. You can learn more about becoming a client here. Below is some pertinent ...

Virtual assistants are crucial to the growth and management of small businesses around the country. They take on tasks like email management, payment processing, and content creation. Here are seven ...