AI technologies are in a period of transition, one that might stretch on for years as technology evolves and the more cautious industries gradually get on board. While this phased integration may be ...
In a deal estimated to be worth $15M Israeli artificial intelligence firm, AUI, acquired California-based customer service ...
Power utility Eskom is rolling out a new customer service model that features mobile customer hubs, digital platforms and self-service tools. This, after Eskom chairperson Mteto Nyati told ITWeb that ...
Prashanth Krishnaswami of Zoho explores the possible benefits of a revenue-generating customer service model. Digital transformation has touched nearly every industry over the past two years, as ...
At least in the area of customer service, Gartner analysts predict that the cost of generative AI per problem solution will ...
“How can we make your dream come true today?” is not how a customer entering a government office expects to be greeted. But if it’s the planning office in the city of Arlington, Texas, that might be ...
Liveops Recognized with Stevie Awards for Customer Service Training Scottsdale, United States - January 31, 2026 / ...
Opinions expressed by Digital Journal contributors are their own. With acceleration in digital transformation, customer expectations have evolved significantly in the insurance sector. In this era ...
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