On May 20, Oklahoma Governor Kevin Stitt signed into law House Bill No. 3168 which imposes new limits on the use of automated dialing systems. The new law, titled the “Telephone Solicitation Act of ...

In April 2021, the US Supreme Court issued its decision in Facebook v. Duguid narrowly construing the Telephone Consumer Protection Act’s (TCPA) “automatic telephone dialing system” definition. In so ...

Learn how Direct Inward Dialing can be used with a cloud phone system to create efficiencies and cost savings. Direct Inward Dialing (DID) is a way to reach a specific team member or department in an ...

Connecticut has developed a new hang-up. Part Pavlovian conditioning exercise, part carpal tunnel-suffer's nightmare, the state's new telephone dialing system is encountering growing pains in its ...

The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare. Before choosing between a predictive dialer and a progressive one ...