Generative artificial intelligence, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to research firm Gartner's Hype ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

BURLINGTON, Mass.--(BUSINESS WIRE)--Zappix, a leading provider of AI-powered Digital Engagement Platform, today announced a strategic partnership with Vee24, a leader in transforming digital customer ...

SUNNYVALE, Calif., Dec. 12, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (EGAN) (NASDAQ: EGAN), the knowledge automation platform for customer engagement, announced that TENAQUIP Limited, a leading ...

NEW YORK, Sept. 25, 2025 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, today announced its inclusion ...

In the ever-evolving landscape of technology and customer service, artificial intelligence (AI) offers businesses opportunities to enhance the way they interact with their customers. The debate around ...

Recognition Highlights the Growing Need for AI-Driven, Customer-Centered Service Solutions SAN FRANCISCO, Feb. 14, 2025 /PRNewswire/ — As businesses grapple with evolving customer expectations and the ...

As consumers, we’ve all seen how technology helps improve our everyday lives, making it simple for us to handle mundane tasks like buying an airline ticket or ordering from a restaurant. But what ...

When was the last time you used video or screen-sharing? Perhaps just today at a work meeting or over the last weekend when calling a distant relative or a child away at college? Or -- let’s be ...

Forbes contributors publish independent expert analyses and insights. Dr. Cheryl Robinson covers areas of leadership, pivoting and careers. When people think of pivoting, it is often limited to their ...

HARTFORD, Conn. & NEW YORK--(BUSINESS WIRE)--Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone, and automated self-service on a single platform, has partnered with ...

Consider Jack in the Box, which a year ago shut down all of its customer call centers, pushing customer service online Making retail operations digital is usually an improvement. Done properly, ...