One of the biggest issues you may face with your customers is the lack of a good definition of what you think you are doing ...

To run a successful business, your management must effectively communicate with your staff, and your staff must effectively communicate with management. This helps to avoid misunderstandings that can ...

Technology has revolutionized the way people do business. Rather than rely solely on face-to-face communication, company owners and their employees have a wide variety of technology-mediated resources ...

It’s clear that unified communications is the buzzword du jour. Practically every enterprise is devising strategies for unified communications (or about to do so). As my colleague, Irwin Lazar, puts ...

When we communicate, we use more than just words. The way we stand or sit, the way we gesture, and even the pitch of our voice help contribute to our message. A famous researcher of body language, ...

We recently polled nearly 500 readers and, not surprisingly, found that 81.2% of respondents admitted they need to learn more about unified communications (UC). Given that there is a lack of consensus ...