Author's note: This post is an excerpt from the book: "How to Communicate Effectively and Handle Difficult People". "Communication – the human connection – is the key to personal and career success." ...

Communication is either effective or ineffective (not “good” or “bad”), and there should be alignment between what was said, what was heard and what was meant. Use the “Platinum Rule” (treat others ...

Marketing leaders know that success today increasingly comes down to agility. Now more than ever, brands must quickly and compellingly engage audiences across a growing number of channels to drive ...