When Jon LaMantia, a Long Island-based business reporter, was in journalism school, his professor drilled one rule into his students: you get two exclamation points a year and no more. “So if you use ...

Its purpose is to inject strong emotion into written text and is increasingly used on social media to show enthusiasm, excitement and friendliness. Now research suggests that women use exclamation ...

Smeal College of Business, Pennsylvania State University, and University of Southern California report that exclamation point use is widely read as feminine and shapes impressions of warmth, ...

Business leaders and employees make dozens of communication choices each day, from what to say to how to say it. In a recent research paper, we (three academics) focus on one such small ...