From time to time in this column, I highlight key personnel within a dealership to describe their roles and to educate readers about career opportunities in the retail automobile industry. About The ...

Bob Cawley, fixed operations director, Horne Auto Group, Gilbert, Ariz. Spent 15 years as a full-time minister. Former counterperson, service adviser, service manager and service director. Horne's ...

When Ted Ings got his start as a salesman at Fette Ford in Clifton, N.J., in 1981, there was no Internet. Today, he hosts one of the longest-running fixed ops podcasts. "We're in the automotive ...