Late last month, Microsoft announced it would fire its Xbox support staff and replace them with unpaid volunteers. It was a thrilling move for the corporation, whose net worth is well above $500 ...

Starting next month, Microsoft will no longer participate in Microsoft Community forum discussions about older Office and Windows products. Specifically, the Microsoft Community forums will continue ...

Microsoft Corp. will replace its popular TechNet and Microsoft Developer Network support forums with a new service called “Microsoft Q&A” that’s likely to be up and running by the middle of next year.

Starting in July, Microsoft's forum staff will no longer provide technical support or answers to questions for several of its products and services, including Windows 7 and Windows 8.1, one of the ...