Stanford’s Bob Sutton and Huggy Rao on how to boost efficiency and satisfaction while also improving innovation and decision-making. Organizations too often subject their employees and customers to ...

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Space to play or pause, M to mute, left and right arrows to seek, up and down arrows for volume. Friction is a force that exists when two surfaces rub up against each other. For example, this cup on ...

Customer effort is both the most important and the most overlooked factor in building true customer loyalty. Unnecessary effort, a.k.a. friction, is particularly damaging. Starting a friction log will ...

Irregularities present on a surface are often described as surface roughness or texture. These surface textures such as grooves and dimples impart friction, which is the force between two sliding ...

Some months ago, I wrote about “Frictionless Learning”. The idea is that too many of us miss opportunities because we can’t get past the friction which we perceive or create in the process of trying ...