To become an effective communicator, you need to learn to listen just as much as you need to learn to speak. Unfortunately, most people focus more on the speaking than they do on the listening.

The Active Empathic Listening (AEL) measure that Gearhart and Bodie used in their study actually came from a model developed by Drollinger et al. (2006) as a way to help salespeople listen, and hence, ...