Often dismissed as a ‘soft’ discipline, it’s actually the most practical route to value creation. We have a growing problem ...

This article is part of a VB Lab Insights series paid for by Capital One. Within any organization, various business functions vie for a seat at the elusive, and sometimes mysterious, “table.” It can ...

LMI planned to be active in 2024 on the acquisition front and has made its first move on that leg of the company's strategy to be a more formidable player in digital transformation. By purchasing JJR ...

Human-centered design is believed to have been born out of the Stanford University design program in 1958—when Professor John E. Arnold suggested that engineering design should be human-centered and ...

In business, meaningful growth can’t happen without innovation. But innovating for innovation’s sake does not accomplish much. Instead of focusing on business transformation in a silo, it is more ...

The healthcare sector in the United States is in the midst of transformational modernization. Taking lessons learned from the global COVID-19 pandemic, health sector leaders and government officials ...

In the complex and ever-evolving landscape of state and local governments, the need for modernization that addresses citizens’ frustrations is more important than ever. Human-centered design is a ...

Humanizing the customer experience (CX) has become the north star for brands, helping businesses scale their revenue growth and building long-term loyalty and brand trust. In fact, a study conducted ...

ARLINGTON, Va.--(BUSINESS WIRE)--Accenture Federal Services (AFS) has launched a new report, Futureframe: Human-Centered Design at Societal Scale, which unveils specific steps for federal agencies to ...

The term “human-centered design,” or HCD, came into vogue more than a decade ago as a way to describe a new approach to the delivery of government services and to elevate government activities overall ...

The employee experience continues to remain a top priority for organizations. Many are embarking on transformational journeys to shift the structure, approach and culture of their human resources ...