As dealerships face increasing customer communication demands, Mia Labs offers an AI solution designed to automate BDC operations, answer calls, and improve ...

New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...

Dealership success increasingly depends on combining strategic vehicle acquisition, transparent pricing, and effective ...

B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to commercial growth.

In today’s competitive business landscape, entrepreneurs constantly seek ways to enhance customer experience to drive business loyalty. Understanding and prioritizing customer needs is paramount to ...

When Karen Lynch took over as CVS Health CEO in 2021, one of her aspirations was to make the company one of the most consumer-centric organizations in healthcare. CVS Health has taken large steps in ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

Leeron is a New York-based writer who specializes in covering technology for small and mid-sized businesses. Her work has been featured in publications including Bankrate, Quartz, the Village Voice, ...

SAN FRANCISCO--(BUSINESS WIRE)--Iconic Ecommerce retailer Beyond, Inc., parent company of Bed Bath & Beyond, Overstock and Zulily, today announced its partnership with Extend to offer customers modern ...

Pacific Gas and Electric Company (PG&E) and Itron are embarking on the next phase of their collaboration to transform the energy landscape, enhance the customer experience, reduce wildfire risk and ...

LONDON--(BUSINESS WIRE)--Deliverect, the leading global food tech SaaS company, today announced that its successful restaurant order and delivery solution is now available for the grocery and ...

New York’s first annual customer experience report outlines the progress the state has made in this area under the leadership of its inaugural chief customer experience officer, Tonya Webster. The ...