Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first ...

Customer-facing teams have long operated in silos, with separate tools for sales, support, and success that share little ...

Intercom is doubling down on using artificial intelligence to improve customer service. The company is launching its Fin AI Copilot, giving every team of humans troubleshooting customer problems their ...

Customer service and support platform Intercom this week unveiled the latest phase of its mission to infuse AI into every step of customer service, introducing Fin AI Copilot, an intelligent assistant ...

At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3. Here's what's new and why you should be paying attention. Today, Adams says, ...

April 10, 2024 -- Intercom is leading the industry into a new era of AI-first Customer Service, and today we’re excited to reveal our latest breakthrough innovation – Fin AI Copilot. When we launched ...

We charged for outcomes with Fin…we’re charging when we did the work properly, and we weren’t charging when we didn’t,” says Des Traynor, Intercom co-founder and chief strategy officer, to host Anurag ...

Intercom today launched a roster of updates in its spring 2025 release that will make it possible for artificial intelligence agents to answer any question, via any channel, anywhere. The biggest of ...

Credit: Unfold founders James Cunial, Luke Cunial and Elliot Campbell-Smith Start-up distributor Unfold has been appointed as Intercom’s authorised distributor in Australia and New Zealand, expanding ...