Intercom, a customer relationship platform, has launched 20+ new features to deliver enterprise-grade efficiency to support teams, boost their performance and scale to conversational support.

Intercom, a customer communications platform, launched two new tools — Surveys and Switch — that focus on delivering better customer service. In addition, the company released a next-generation ...

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced it has joined the Intercom App Partner Program to bring sales and ...

Intercom has a lot going for it. It is highly customizable and offers an impressive number of integrations. It just might be a bit expensive for some businesses. Why you can trust TechRadar We spend ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...