Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...
REDMOND, Wash. — Nov. 15, 2010 — Microsoft Corp., in collaboration with its Public Sector Gold Partner Avanade, today announced new federal government customers using its Microsoft Dynamics CRM Task ...
MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Center. This ...
Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...
In business, customer service and relationship management can mean the difference between bringing in new clients and losing revenue. But state and local governments traditionally do not have to worry ...
Pricing: Starts at $65 per user per month. Key features: AI-backed Copilot-generated content. Contextual insights like predictive forecasting and scoring. Track contact activity like opening emails or ...
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