FAIRFAX, Va.--(BUSINESS WIRE)--In the year since the initial release of the Operational Resilience Framework (ORF) by the Business Resilience Council, the ORF working group has expanded the framework ...

Exploring the five stages of the Capability Maturity Model helps businesses evaluate their operational capability and effectiveness. By understanding each stage and its characteristics, companies can ...

Should you run generative AI workloads on premises or in the public cloud? Yes, but your operational maturity and ability to master risk are more critical. How well GenAI workloads run is more ...

SAN FRANCISCO, Feb. 04, 2026 (GLOBE NEWSWIRE) -- Despite major investments in AI, many contact centers have yet to capitalize on its full potential. Crescendo, the first AI-native contact center, ...

Vegetation management (VM) is crucial for electric utilities to maintain public and personnel safety and ensure grid reliability. Typically, vegetation-related outages are the leading cause of outages ...

You'll be able to achieve operational maturity in the insurance industry when you have clear processes and efficient tools. Every employee or agent should know their role and have access to data to ...