PC World

Oracle CRM on Demand Update Focuses on Industries

Oracle is hoping to differentiate its cloud CRM (customer relationship management) software from that sold by rivals such as Salesforce.com with a new set of industry-specific capabilities. Oracle CRM ...
CRM Buyer

Oracle Reinvents How Generative AI Makes CRM Work Better

Oracle announced three significant artificial intelligence (AI) overtures with a heightened focus on CRM and service this week at Oracle CloudWorld in Las Vegas. On Tuesday, Oracle released details of ...
CRN

Acquisition Boosts Customer Service Capabilities Of Oracle's CRM Software

Oracle said it would combine InQuira's technology with its CRM software to create cross-channel customer support applications. Businesses can use the technology as agent-assisted service systems ...
Destination CRM

Oracle Adds AI Capabilities Within Oracle Fusion Cloud Customer Experience

Oracle today introduced artificial intelligence (AI) capabilities within Oracle Fusion Cloud Customer Experience (CX) to help marketers, sellers, and service agents accelerate deals by automating time ...
CRM Buyer

Oracle Makes Major Changes With Siebel CRM On Demand Upgrade

Oracle released its latest semiannual upgrade of its Siebel CRM On Demand product. Unlike previous releases that focused on smaller changes and tweaks, Release 14 incorporates substantial improvements ...
InfoWorld

Oracle CRM on Demand update focuses on industries

There is no end in sight for CRM on Demand despite the arrival of Fusion CRM, according to an executive Oracle is hoping to differentiate its cloud CRM (customer relationship management) software from ...