In one of the newest wrinkles in telephone technology, computers are helping companies answer the phone when employees are busy. These voice message systems do more than answering machines do. The ...

Telephone answering machines were almost a fad. They were hindered for years by not being allowed to connect to the phone lines. Then a mix of cell phones and the phone company offering voicemail made ...

In this day and age, you could be forgiven for not knowing that landline phones are even still being made. They are, though, and their designers are attempting to keep them just as high-tech-looking ...

I dunno what happened, but I've been positively inundated with automated telemarketing calls over the last couple of months. <BR><BR>I was going to order a Telebouncer from amazon, essentially a ...

Artificial intelligence has infiltrated just about every component of the CRM technology stack, and outbound call centers are now starting to benefit from it as well. AI-driven answering machine ...