THOUSANDS of households with broken smart meters will receive automatic compensation in days. New rules from the energy regulator Ofgem will see customers compensated £40 if their provider fails ...

Customers' fears that they could be forcibly switched onto prepayment energy meters may be putting people off getting smart meters, MPs have warned. Last winter smart meters were used to switch some ...

Millions on prepayment meters could claim ‘emergency cash’ to switch heating on this winter. You can get temporary credit if you can’t afford to top up your meter. Your supplier might add this to your ...

LogicaCMG has partnered with T-Mobile to bring its Instant Energy service to the UK market. Instant Energy is a new service that revolutionizes prepayment metering for gas and electricity customers by ...

Thousands of energy customers who had prepayment energy meters forced fitted will get compensation or have their debts written off, Ofgem has said. The regulator said eight companies will give payouts ...

Energy companies have been called on to voluntarily stop the practice of forcibly moving customers to prepayment meters without taking every step to support households struggling to pay bills first.

Soaring energy prices are squeezing homes and businesses across the UK and Europe, prompting leaders to implement support measures such as the UK’s Energy Price Guarantee. Yet it is often unclear to a ...