Customer service is undergoing a rapid transformation, driven by evolving customer expectations and technological advancements. While AI and automation have been hailed as game-changers, the full ...

Proactive service uses data and triggers to anticipate customer needs and communicate at the right moment, without prompting.

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Everybody has one: a customer service experience so horrendous they’ve sworn an oath they will never go back to that company. We all have a service we won’t use, an airline we won’t fly or a brand we ...

While every business has problems, the solutions that you use to solve these issues is what really matters. As a working professional, it can be easy to react rather than prepare for the challenges ...