SAN FRANCISCO - Two San Francisco tech giants headquartered about a block away from each other are joining forces. Cloud software pioneer Salesforce.com is buying work-chatting service Slack for $27.7 ...

Salesforce shares hit a fresh 52-week low Thursday morning as a cluster of big software earnings set a risk-off tone across ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Salesforce today detailed the next generation of Salesforce Field Service ...

Salesforce is facing increased competition from ServiceNow, particularly in customer-service tools. Salesforce is bigger and more established, but analysts and partners say ServiceNow is growing fast.

Salesforce clients will be able to exchange Slack messages with a ChatGPT chatbot that can show data from Salesforce. New tools drawing on OpenAI models can write customer service responses and ...

The new contract enables the US Army and DoD to use Salesforce cloud tools to improve support services.

Service leaders will be able to predict customer demand and organize their workforce to staff the right agents with the right skills at the right time -- all on the world's #1 CRM SAN FRANCISCO, Dec.