Public-sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets and fragmented processes can ...

That effort has new accountability levers and top-down support that can be helpful in driving change, CX leaders from the Office of Management and Budget said Friday.

"Virtually every IT organization should be adopting process methods for service delivery" --Gartner Sure the quote is from an analyst firm, but you'd be hard pressed to find anyone with some iota of ...

At Indus, we created our Service Delivery Management strategy and software architecture to synchronize the management of assets with optimization of services. Our Service Delivery Management software ...

City Manager Kagiso Lerutla has called on senior officials to prioritise on-the-ground service delivery and accountability during a Fixing the Frontline management meeting.