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The service gap no one talks about: How can we expect excellence from staff who’ve never experienced it?
We complain about service a lot. We roll our eyes when the receptionist looks unsure, we lose patience when the waiter forgets something, and we wonder why the butler didn’t anticipate what seemed so ...
BLAKELY — A Harrisburg-based firm will create a broadband assessment plan for Lackawanna County with a goal of identifying service gaps and informing future projects to address them, expanding access ...
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