At Service Innovation Summit 2026, the Consortium for Service Innovation announced a major evolution of its widely adopted methodology, KCS®. Formerly known as Knowledge-Centered Service, KCS has ...

Meeting customer needs in exciting and novel ways still remains the traditional innovation strategy among midsize high-tech businesses. But increasingly, they are also considering opportunities that ...

Yasam Ayavefe is outlining an entrepreneurial model that places practical innovation at the center of business growth. The ...

In today's digital economy, custom software has become a fundamental business driver that shapes customer service, operational efficiency and competitive differentiation. For C-suite leaders, the ...

The work of the Innovation Center has benefited from continuity across administrations; the path to further expanding value-based care and building a health system that works for people and providers ...

Disruptive innovation isn’t just about simplifying technology — it also requires a new business model. The theory of disruptive innovation, first introduced in a 1995 HBR article, endures as a way to ...