First, I want to acknowledge and celebrate your courage for reaching out, showing your ASK, and requesting support while working in a toxic work culture. It’s not easy and it’s evident that you desire ...

Once an educator has reflected on their own values, the other three modules are designed to help visitors learn how to ...

Difficult conversations are a human inevitability. Here’s how emotionally secure people turn them to their advantage.

A common management problem occurs when a supervisor identifies an employee performance problem but lacks the confidence or tools to implement a sustained solution. This challenge is magnified when ...

New research shows HR trusts only 35% of managers to handle difficult conversations alone, and why avoidance, burnout, and ...

In business, leadership, and personal relationships, the ability to manage difficult conversations is a critical skill. Whether it is addressing underperformance, negotiating a contract, delivering ...

I have been working in campus law enforcement for over 40 years; 35 of them as a supervisor or director. When it comes to addressing personnel issues, I have a lot of experience. Managing people is, ...

Today’s very best leaders stand out in great part because they have developed and honed the ability to skillfully handle difficult conversations. It’s this ability to talk with employees about ...

Instructions for Guests Participants will learn the basics of Kim’s Critical Conversation model in session 1. Participants who would like to pursue a Certificate in Kim’s Critical Conversation model ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...

When the world of work turned upside down in 2020, we quickly adapted to Zoom calls, Slack threads and digital whiteboards. At first, this newfound flexibility felt liberating. But as we settle into a ...