Transparency has become such a prominent part of our vocabulary lately that it reminds me of the old Groucho Marx TV show when a contestant saying the magic word was awarded a $100 bill. In the recent ...

Companies that want higher levels of customer confidence should focus more on removing surprises. Confidence isn’t created by explanations. It’s created by consistency and clear expectations.

Gtmhub’s Jenny Herald notes that employees feel the disingenuous use of the word. Just about half of employees don’t believe that their employers are open and upfront.

Since 1975, Lake Superior State University has published an annual list of banished words for the coming new year entitled “List of Words Banished from the Queen’s English for Mis-use, Over-use and ...