Traditional metrics that once defined the effectiveness of help desk operations within law firms are undergoing a profound transformation. Over the next 12-18 months, the legal industry will see ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

IT help desk software enables your support team to track and resolve whatever issues your company's employees encounter.

Spiceworks Help Desk offers ticketing via email, through the user portal, or in the Admin user interface (UI). Additional features in Spiceworks Help Desk include ticket collaboration, ticket ...

WhatsApp for Zendesk Enables Help Desk Support to 1.5B Users Companies using WhatsApp for Zendesk can now respond quickly to 1.5 billion chat users in 180 countries using one of the most popular ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Spiceworks Cloud Help Desk provides simple and affordable ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Zendesk, a Danish startup that markets a nifty cloud-based, on-demand help desk system, has raised an undisclosed Series A round of funding from Charles River Ventures which it intends to use to ...