We all know the feeling. You’re on Zoom, meeting with colleagues or catching up with a friend or trying to nail a job interview, when it happens: a freeze, garbled audio, a blank screen. In a world ...

Researchers found that minor connection issues during face-to-face video calls negatively impacted interpersonal judgments, with significant implications in contexts such as telehealth visits, remote ...

Video-call glitches might seem harmless, but they can reduce people’s chances of getting hired, closing a business deal or following a doctor’s recommendation. Human brains expect video calls to feel ...