The need to support a 24/7 global environment has forced companies to reinvent how they approach the various components of a successful call center. Determining the right combination of people, ...

Up until recently, when you asked an analyst firm for insight on the virtual call center market, they sent you to the contact center folks, who in turn talked about bricks-and-mortar organizations and ...

MILPITAS, Cailf., June 30, 2021 /PRNewswire/ -- noHold, a fintech that utilizes artificial intelligence technology to improve business services and processes, today announced that its Virtual Call ...

In the 1990s, contact centers started to “meet customers where they were,” defined by agents learning how to better handle phone calls, said Rob McDougall, Upstream Works CEO. By the 2000s, chat and ...

The coronavirus pandemic has upended our communities, resulting in record-breaking numbers of businesses closing their doors and surging unemployment rates. But even in the midst of this unprecedented ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

How to Set Up a Virtual Call Center the Right (& Easy) Way Your email has been sent Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.

Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter. Discover how a multichannel contact center works, how to deploy one, its benefits, and ...

Rather than choosing offshore providers for cost savings, North American companies find more value in the customer service benefits of staffing virtual call centers with U.S. agents. When it was ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide efficient customer service. They route incoming callers to the right person ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...