KALAMAZOO, Mich.—Western Michigan University student Andrew Eden entered his supply chain specialist internship at Goodwill Industries knowing that he had the process management skills to add value ...

Is SIPOC still worth using? Lean and Six Sigma have many tools for improving or designing new processes. You’ll see SIPOC ...

Artificial Intelligence (AI) is rapidly becoming ubiquitous in our everyday lives. We see it being integrated into a wide range of products and technologies, from smartphones with dedicated AI chips ...

Driving process efficiencies and implementing standard operating procedures have been central focuses for businesses and their consultants working on digital transformations. A broad spectrum of ...

Successful process improvement factors vary by company and the type of process. While one company is concerned with decreasing customer complaints, another may need to increase production or eliminate ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...