More restaurants are replacing direct phone lines with voice bots to allow workers to focus on serving, cooking and internal operations. The news comes at a time when the foodservice industry is still ...

IBM and Oracle both forecast that by 2020, 80% of interaction between businesses and users will be automated. Although that prediction may be a bit too optimistic, Robotic Process Automation (RPA) is ...

An AI that can be interrupted allows for efficiency. A customer can cut off a long legal disclaimer by saying, "I got it, ...

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