When asked, “Do you use work orders?”, equipment managers respond in frustration and talk about systems that are “too complicated,” “unnecessary,” or “just paperwork.” It is time to think seriously ...

Still using paper in the field? Discover how mobile work orders and digital checklists can save time, boost first-time fix rates, and help your technicians deliver great service experiences ...

COLUMBIA, S.C. (WIS) - Since Columbia Water declared responsiveness to customers a “crisis” more than three years ago, its work order backlog has been significantly reduced, but the department is ...

Jeremy Burkhart, a partner at Holland & Knight, outlines a few ways contractors can respond when the customer tells them a project is either on pause or will not continue. In today’s environment, many ...