Five Social Media Tools to Enhance Customer Service Response The issue with social networking in the enterprise is that merely replicating a Facebook experience doesn’t do much for improving ...

A simplified process can improve the employee experience and serve as a template for future enterprise service delivery patterns of automation. Rebecca Torchia is a web editor for EdTech: Focus on ...

AI coding tools like ChatGPT, Cursor, and Windsurf boost productivity with smart autocomplete, code generation, and IDE ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Ludi Akue discusses how the tech sector’s ...

Ironing out business process management (BPM) ambiguity with a well-defined, open source workflow language is the goal of the YAWL project, founded by Queensland University of Technology researchers.

Many Jave enterprise applications require processing to be executed in a context separate from that of the main system. In many cases, these backend processes perform several tasks, with some tasks ...

Workflow affects all of us, and avoiding inefficient disjointed workflow has become a new talking point for employees today, says ServiceNow's Chris Pope The idea that company employees discuss and ...